Refund, Hold, and Cancellation Policy
All One-on-One Coaching Programs are non-refundable and non-transferable under any circumstances. By enrolling, clients acknowledge and agree to this policy in full prior to the commencement of services.
Refunds:
Due to the highly personalized nature of coaching and program design, no refunds will be issued. This includes, but is not limited to, situations involving non-participation, early withdrawal, schedule conflicts, or dissatisfaction with results.
Program Holds:
There are no program holds permitted during the first three (3) months of the program. After the initial three-month period, clients may request one (1) seven-day hold per three-month cycle, subject to coach approval.
To be considered for approval, all hold requests must be submitted in writing with a minimum of fourteen (14) days’ notice prior to the requested hold start date. Requests submitted with insufficient notice or without valid justification may be denied at the coach’s discretion.
Cancellations:
If a client wishes to cancel their program, a minimum of fourteen (14) days’ written notice must be provided via email to info@hourglassworkout.com, along with a formal cancellation request. Any payments scheduled or processed within the fourteen-day notice period will be collected in full and are non-refundable.
By enrolling in the program, clients confirm that they have read, understood, and agreed to the terms outlined in this Refund, Hold, and Cancellation Policy.