Terms and Conditions for the 1:1 Coaching Program
Welcome to our 1:1 Coaching and Nutrition Program! By enrolling in this program, you agree to the following terms and conditions:
Definitions
The Provider: Refers to Holistically Fit Inc., Hourglass Workout, and Lyzabeth Lopez, as well as any independent contractors providing coaching services under this program. Independent contractors currently include:
Kaitlyn Davidson
Priscilla Ng
Emily McDonald
Additional independent contractors may be added to the Provider’s team without requiring updates to this agreement.
The Client: Refers to you, the individual enrolling in this program.
1. Program Overview
Our coaching program is designed to provide fitness and nutrition guidance tailored to your individual goals. Services may include, but are not limited to:
Workout plans
Meal plans
Bi-weekly check-ins
Ongoing support
2. Client Responsibilities
To achieve the best results, you agree to:
Provide accurate and complete information about your health, fitness history, and dietary preferences.
Commit to following the plans and recommendations provided by the Provider.
Communicate openly with the Provider about any challenges, injuries, or concerns.
Make timely payments as outlined in your payment agreement.
3. Coaching Support
The Provider will provide:
Workout and nutrition plans tailored to your goals.
Bi-weekly check-ins to monitor progress and make adjustments with your assigned Success Coach.
Ongoing support through agreed-upon communication channels (e.g., email, support, app) for the length of your program.
Coaching support is available during designated business hours. Emergency consultations outside of regular hours may incur additional fees.
4. Payments and Refunds
Payment plans and schedules will be agreed upon before the start of the program.
All payments are non-refundable, with no exceptions.
Program pauses are not permitted.
5. Program Modifications
The Provider reserves the right to modify the program at any time to ensure your progress and safety and/or the safety of the community. This includes adjustments to workouts, meal plans, or schedules based on your feedback and results.
6. Health Disclaimer
You acknowledge that you are voluntarily participating in this program and assume all risks associated with physical exercise and dietary changes.
It is your responsibility to consult with a healthcare professional before starting this program if you have any medical conditions or concerns.
The Provider is not a licensed medical professional, and all advice provided is based on professional fitness and nutrition experience, not medical expertise.
7. Confidentiality
All personal information shared with the Provider will be kept confidential and used solely for the purpose of developing and implementing your coaching program. No information will be shared with third parties without your consent.
8. Termination
The Provider reserves the right to terminate the program without refund at any time under the following circumstances, including but not limited to:
Harassment or Mistreatment: Any form of harassment, verbal abuse, threats, or inappropriate behavior toward the Provider, their team, or other program participants.
Hate Speech or Discrimination: Use of discriminatory language or hate speech that creates a hostile environment or violates the values of the program.
Fraudulent Claims or Misconduct: Providing false information, attempting to deceive the Provider or team, or engaging in any fraudulent activities.
Failure to Comply with Agreed-Upon Terms: Not adhering to the terms and conditions, including participation requirements, payment schedules, or other contractual obligations.
Violation of Program Policies: Breaching any policies outlined at the start of the program, including those regarding the use of provided materials, confidentiality, or respectful communication.
In the event of termination:
No Refund: Any unused sessions, services, or remaining program duration will not be refunded.
Loss of Access: You will lose access to all materials, resources, and tools provided during the program, including any digital content or online platforms associated with your account.
Forfeiture of Benefits: Any privileges, discounts, or perks associated with the program will be revoked.
9. Intellectual Property
All materials provided during the program, including workout plans, meal plans, and educational content, are the intellectual property of the Provider. These materials are for personal use only and may not be shared, distributed, or reproduced without written permission.
10. Limitation of Liability
The Provider is not liable for any injuries, illnesses, or damages resulting from participation in the program. By enrolling, you agree to release the Provider from all liability related to your participation.
11. Governing Law
These terms and conditions are governed by the laws of Ontario, Canada. Any disputes arising from this agreement will be resolved in accordance with these laws.
12. Community
Being a part of our online community is a privilege, and we are committed to maintaining a safe, inclusive, and supportive environment for all members. Group access will be removed immediately for any of the following behaviors: bullying, harassment, threats of any kind, racism, hate speech, discrimination, spreading misinformation, spamming, fraud, or any actions that violate our community guidelines or disrupt the positive atmosphere we work hard to cultivate. We expect all members to uphold the values of respect and kindness to ensure this space remains uplifting for everyone.
13. Agreement
By enrolling in this program, you acknowledge that you have read, understood, and agreed to these terms and conditions. You also confirm that you are at least 18 years old or have parental consent if under 18.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at info@hourglassworkout.com.
Thank you for choosing our 1:1 Coaching Program. We look forward to supporting you on your journey to health and fitness!